Web Survey Bibliography
Title Microsoft's Online Data Reporting Tool
Author Glimp, D., Tarter, J.
Year 2000
Access date 21.07.2004
Abstract Microsoft’s web site, microsoft.com, as much as any other corporate web site in the world, serves as an extension of the corporation. This web site, which has 1.4 million web pages (including pages from 57 subsidiary sites) and averages more than 5 million unique visitors per day, is held to extremely high standards by some of the most discriminating interactive visitors around the world. The site plays a strategic role at Microsoft and is important to the company’s day-to-day operations. The goal of Microsoft’s Online Data Reporting Tool (ODRT) has been to provide direct and timely data analysis and management reporting. Using the ODRT, Microsoft employees can now view online survey results minutes after a survey has been launched. The ODRT processes, cleans, updates, and analyzes data immediately after each respondent’s submission. Results can be viewed within the context of a quarterly report or in a multi-quarter report of trends. The benefits of online reporting can be seen in results from an online customer satisfaction survey, developed in conjunction with NFO Interactive. Satisfaction scores for various areas of the web site are reported and marked for improvement across specific classes of software products. The real-time reporting of customer satisfaction data has revolutionized the way Microsoft conducts its business. The firm now has actionable data from sites around the world. Since the inception of the online customer satisfaction survey, satisfaction with Microsoft’s web site has risen steadily.
Year of publication2000
Bibliographic typeConferences, workshops, tutorials, presentations
Web survey bibliography - 2000 (46)
- Pollsters Inside the Box; 2000; Clark, R.
- The threat of satisficing in surveys: The shortcuts respondents take in answering questions; 2000; Krosnick, J. A.
- Designing Web Usability; 2000; Nielsen, J.
- Comparison of telephone, mail, Web, and IVR surveys of drugs and alcohol use among University of Georgia...; 2000; Bason, J. J.
- The measurement of personal values in survey research: A test of alternative rating procedures; 2000; McCarty, J. A., Shrum, L. J.
- Model of behavioral intention. A two-factor motivational model of behavioral intention; 2000; Thomas, R. K.
- DMS/AOL's Opinion Place expands research services to offer broadest online representation available...; 2000
- Research Report: The Evolving Relationship Between General and Specific Computer Self-Efficacy—...; 2000; Agarwal, R., Sambamurthy, V., Stair, R.
- Old, new make up today's surveys.; 2000; James, D.
- Software Comes Down to Earth; 2000; Macer, T.
- Using Web questionnaires for judgement and decisoin making research; 2000; Baron, J., Siepmann, M.
- Tell me, what did you see? The stimulus on computers; 2000; Krantz, J. H.
- Computer software and qualitative analysis: trends, issues and resources; 2000; Lee, R. M., Esterhuizen, L.
- Web and Mail Survey: Comparison on a Large-Scale Project; 2000; Kennedy, J. M., Kuh, G. D., Li, J., Hayek, J., Inghram, J., Bannister, N., Segar, K.
- Method and Representation in Internet-Based Survey Tools: Mobility, Community, and Cultural Identity...; 2000; Witte, J. C., Amoroso, L. M., Howard, P. E. N.
- Developing Usability Guidelines for AudioCasi Respondents with Limited Literacy Skills; 2000; J., Schneider, S. J.
- Technology Effects: Do CAPI or PAPI Interviews Take Longer?; 2000; Fuchs, M., Couper, M. P., Hansen, S. E.
- What Users Want From a Tool for Analyzing and Documenting Electronic Questionnaires: The User Requirements...; 2000; Kelly, M.
- Documentation for 2000 Presidential Election Internet Survey; 2000; Alvarez, M. R., Sherman, R.
- Internet Panel Response To The 'State Of The Union' Address: An Experiment; 2000; Frankovic, K. A.
- Current Practices in Intraspinal Therapy - A Survey of Clinical Trends and Decision Making; 2000; Hassenbusch, S. J., Portenoy, R. K.
- Online qualitative research task force: report of findings; 2000; Sweet, C., Walkowski, J.
- International growth of Web survey activity; 2000; MacElroy, B.
- Using online focus groups for e-commerce research; 2000; Johnson, W.
- The future of online research; 2000; James, D.
- Taking It To The Web; 2000; Grant, A. T., Dispensa, G.
- An opposing view of online surveying; 2000; Gorman, J. W.
- You've got surveys; 2000; Lipke, D. J.
- Developing usable Web sites - a review and model; 2000; Cunliffe, D. V.
- Impact of measurement periods on website rankings and traffic estimation: a user-centric approach; 2000; Lee, Su., Leckenby, J. D.
- The power of online research; 2000; Taylor, H.
- Report from Portland. AAPOR conference focuses on Web research; 2000; Totten, J. W.
- Psychological Experiments on the Internet; 2000; Birnbaum, M. H.
- A Brief History of Web Experimenting; 2000; Musch, J., Reips, U.-D.
- Potential of the Internet for Personality Research; 2000; Buchanan, T.
- Using the Internet for survey research: A case study; 2000
- Leverage-saliency theory of survey participation; 2000; Groves, R. M., Singer, E., Corning, A.
- E-interviewers add human touch to Web-based research; 2000; Wygant, S., Feld, K. G.
- Variables influencing dropout rates in Web-based surveys; 2000; MacElroy, B.
- Research non-stop; 2000; Grecco, C.
- Measuring response rates in online surveys; 2000; MacElroy, B.
- Content Analysis of the World Wide Web: Opportunities and Challenges; 2000; Weare, C., -Y., Lin, W.-Y.
- Banner-advertised Web surveys; 2000; Tuten, T. L., Bosnjak, M., Bandilla, W.
- Use of E-Mail And Internet Surveys By Research Companies; 2000; Totten, J. W.
- A Comparison Of Mail, Fax, And Web-Based Survey Methods; 2000; Cobanoglu, C., Warde, B., Moreo, P. J.
- Introduction: Survey and Statistical Computing in the New Millennium; 2000; Banks, R.